Refund policy

Refund, Return, and Exchange Policy

Last updated: July 26, 2026

We want every Fans12th customer to receive the correct product in acceptable condition. This policy explains when returns, exchanges, replacements, and refunds are available.

1. Return Request Period

Return or exchange requests must be submitted within 7 calendar days after the order is shown as delivered.

If consumer law in your location provides a longer mandatory return period, the legally required period will apply.

To begin a request, email service@fans12th.com before returning any product.

Do not send a product to an address shown on a shipping label without first receiving return instructions from Fans12th.

2. General Eligibility Requirements

To qualify for a return or exchange, the product must:

  • Be unused and unworn

  • Be unwashed

  • Be free from stains, odors, damage, or alterations

  • Include all original tags

  • Include the original packaging and accessories

  • Be safely packaged for return shipping

Products that do not meet these conditions may not qualify for a refund or exchange.

Trying on a product for fit is acceptable, provided it remains clean, unworn, unwashed, and in resalable condition.

3. Damaged, Defective, or Incorrect Products

Contact us within 7 calendar days of delivery if:

  • The product arrived damaged

  • The product has a manufacturing defect

  • You received the wrong product

  • You received the wrong size compared with the size shown on your order

  • An item is missing from the delivered package

Include the following information:

  • Order number

  • Full name used for the order

  • A clear description of the problem

  • Clear photographs showing the full product, tags, packaging, and affected area

  • A short video when necessary to demonstrate the issue

Our support team will review the request and normally respond within 3 business days.

When Fans12th confirms that a product is damaged, defective, or incorrect, we may offer one of the following resolutions:

  • A replacement of the same product

  • A replacement product of similar value, with your approval

  • A refund for the affected product

  • Another mutually agreed solution

Fans12th will provide return instructions when a return is required for a confirmed damaged, defective, or incorrect product.

4. Wrong Size or Change of Mind

If you selected the wrong size, changed your mind, or no longer want the product, you may request a return or exchange within 7 calendar days of delivery.

The product must meet all eligibility requirements in Section 2.

For wrong-size or change-of-mind returns:

  • The customer is responsible for return shipping costs.

  • Fans12th does not provide a prepaid return label.

  • Original shipping charges are non-refundable.

  • Any new shipping cost required to send an exchanged product may apply.

  • The return must be sent using a tracked shipping service.

We strongly recommend checking the product’s size chart before ordering.

5. Customized and Personalized Products

Customized or personalized products cannot normally be returned or exchanged for change of mind, incorrect customer-selected size, spelling errors submitted by the customer, or unwanted personalization.

Customized products remain eligible for review if:

  • The customization differs from the information confirmed in the order;

  • The product arrived damaged; or

  • The product has a manufacturing defect.

Please review all names, numbers, patches, sizes, and customization details carefully before completing payment.

6. Non-Returnable Items

The following items cannot be returned unless they arrived damaged, defective, or incorrect:

  • Products worn beyond a brief fitting

  • Washed products

  • Products without original tags

  • Products with stains, odors, pet hair, perfume, deodorant marks, or other signs of use

  • Products damaged after delivery

  • Altered products

  • Customized or personalized products

  • Gift cards

  • Free promotional products when the qualifying products are not also returned

7. Promotional and Free Products

If a free product was included because of a “Buy 2 Get 1 Free,” “Buy 3 Get 2 Free,” or similar promotion, the free product must also be returned when returning the qualifying products.

If the free product is not returned, its regular promotional value may be deducted from the refund.

Partial returns from promotional orders will be recalculated based on the products the customer keeps and the promotion’s eligibility requirements.

8. How to Request a Return

Email service@fans12th.com with:

  • Your order number

  • Your full name

  • The product you wish to return

  • The reason for the request

  • Photographs or video when the product is damaged, defective, or incorrect

If the request is approved, we will provide:

  • The applicable return address

  • Return instructions

  • Any additional information required for the return

Our products may be fulfilled from different warehouses. The correct return location will depend on the product and fulfillment location. Products returned to an unauthorized address may not be received or refunded.

9. Return Shipping

Customers are responsible for return shipping costs for wrong-size, change-of-mind, or unwanted-item returns.

Use a trackable shipping service and retain the shipping receipt and tracking number until the return has been completed.

Fans12th is not responsible for returned packages that are lost, damaged, or delivered to an unauthorized address.

Do not send a return using cash on delivery or postage due. Such packages may be refused.

10. Inspection of Returned Products

Returned products will be inspected after arrival.

Inspection is normally completed within 3 business days after the return is received.

If the product meets the return requirements, the refund or exchange will be approved. If it does not meet the requirements, we will contact you with the inspection result.

11. Refunds

Approved refunds will be issued to the original payment method.

After Fans12th processes the refund, it may take approximately 3–30 days for the funds to appear, depending on the card issuer, bank, payment provider, and country.

Fans12th does not control bank processing times.

The following amounts are generally non-refundable:

  • Original shipping charges

  • Return shipping costs

  • Customs duties and import taxes

  • Personalization or customization fees after production has started

12. Exchanges

Approved exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer:

  • Another size

  • A product of similar value

  • Store credit, with your agreement

  • A refund for the eligible product

Replacement products will be dispatched after the return has been received and approved unless our support team confirms a different resolution.

13. Missing Items in Multi-Package Orders

Orders containing multiple products may be shipped in separate packages.

Before reporting an item as missing, review all tracking numbers associated with the order. If all packages show delivered and an item is still missing, contact us within 7 calendar days.

14. Order Cancellations

Contact service@fans12th.com as soon as possible if you wish to cancel an order.

We will attempt to cancel orders that have not entered processing. Cancellation cannot be guaranteed after processing or customization has started.

If an order has already been dispatched, it must follow the applicable return process after delivery.

15. Contact Us

Fans12th Customer Support
Email: service@fans12th.com
Website: https://fans12th.store

Please include your order number in all return, refund, and exchange inquiries.

This policy does not limit any consumer rights that cannot legally be excluded under applicable law.