Shipping policy

Shipping Policy

Last updated: July 26, 2026

Thank you for shopping with Fans12th. This Shipping Policy explains our order processing times, estimated delivery times, shipping fees, tracking, and how we handle delayed or missing packages.

1. Order Processing

Orders are normally processed within 2–4 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding public holidays.

During major product launches, holidays, promotional events, or periods of unusually high demand, processing may take slightly longer.

Once an order has entered processing, we may not be able to change or cancel it. If you need to update your shipping address or order details, contact us as soon as possible at service@fans12th.com.

2. Shipping Costs

We offer free tracked shipping on orders of $79 USD or more after discounts have been applied.

For orders under $79 USD, the available shipping options and shipping cost will be displayed at checkout before payment.

Shipping promotions may change from time to time. The shipping price shown at checkout is the final applicable shipping charge for the order.

3. Estimated Delivery Time

After your order has been dispatched, the estimated delivery time is:

United States: 10–25 business days
Canada: 10–25 business days
Other supported destinations: generally 10–25 business days

These delivery times are estimates, not guaranteed delivery dates.

Delivery may take longer because of customs inspections, carrier delays, severe weather, public holidays, strikes, high-demand periods, remote delivery locations, or other circumstances outside our reasonable control.

Processing time and delivery time are separate. The estimated delivery period begins after the order has been dispatched.

4. Tracking Information

A tracking number will be emailed to the email address used at checkout after the order has been dispatched.

Tracking information is normally provided within 4 business days after dispatch.

After a tracking number is created, it may take 1–5 business days before the carrier displays the first tracking update. This does not necessarily mean that the package has not been shipped.

You can track your order through our official tracking page:

https://fans12th.store/apps/17TRACK

5. Multiple Packages

Orders containing more than one product may be shipped in separate packages.

Products may arrive on different dates, and each package may have its own tracking number. Receiving only part of an order does not necessarily mean that the remaining products are missing.

6. Address Accuracy

Customers are responsible for entering a complete and accurate shipping address at checkout.

Please carefully check:

Recipient’s full name
Street address and apartment or unit number
City, state or province, and postal code
Country
Telephone number

If you notice an address error, contact service@fans12th.com immediately. We will try to update the address before processing, but changes cannot be guaranteed after an order has entered processing or has been dispatched.

Fans12th is not responsible for delivery failures caused by an incorrect or incomplete address supplied by the customer.

If a package is returned because of an incorrect address, refusal, failed delivery attempt, or failure to collect it, additional shipping charges may apply before the order can be shipped again.

7. Customs, Duties, and Import Taxes

International orders may be subject to customs inspections, import duties, taxes, or handling fees imposed by the destination country.

Unless expressly stated at checkout, these charges are not included in the product price or shipping charge and are the responsibility of the customer.

Customs processing may extend the estimated delivery time.

8. Delayed Packages

A temporary lack of tracking updates does not always mean that a package is lost. International tracking may remain unchanged while a package is moving between carriers or passing through customs.

If your tracking information has not updated for more than 10 business days, contact service@fans12th.com with your order number and tracking number. We will assist with a carrier investigation.

9. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it:

Check the delivery location, mailbox, front desk, parcel locker, and surrounding area.
Ask household members, neighbors, or building staff whether they accepted it.
Contact the local carrier using the tracking number.
Contact us if the package still cannot be located.

Fans12th will assist with the investigation, but a refund cannot be guaranteed when the carrier confirms correct delivery to the address supplied at checkout.

10. Non-Delivery Guarantee

If an order has not been delivered within 30 business days after dispatch, contact service@fans12th.com.

After reviewing the tracking history and completing any necessary carrier investigation, Fans12th will provide an appropriate resolution, which may include:

Reshipping the affected product; or
Refunding the affected product.

This guarantee does not apply when delivery failed because of:

An incorrect or incomplete address supplied by the customer
Refusal of delivery
Failure to collect the package
Unpaid customs duties or import charges
An unsuccessful delivery caused by circumstances under the customer’s control

11. Order Changes and Cancellations

We will attempt to honor requests received before processing begins, but cancellation or modification cannot be guaranteed after the order has entered processing.

Customized or personalized items may enter production shortly after purchase and may not be cancellable once customization has started.

12. Contact Us

For shipping questions, contact:

Fans12th Customer Support
Email: service@fans12th.com
Website: https://fans12th.store

Please include your order number when contacting us.

This policy does not limit any consumer rights that cannot legally be excluded under applicable law.